RingBack is the AI receptionist + field-ops platform built for HVAC, plumbing, and electrical businesses. We catch missed calls, qualify leads automatically, and carry every job through dispatch, field work, scope, invoice, and inventory.
Catches missed calls via voice AI or SMS text-back. Engages callers automatically, qualifies leads with natural conversation, and books appointments — 24/7.
Dispatch board + worker PWA with real-time state machine. Geotagged check-ins, staged job photos, on-call push routing, and tool transfers between crews.
Customer-approved estimates with public approval links. Draft → sent → viewed → approved → invoice. No more back-and-forth on pricing.
Auto-generate invoices from completed jobs or approved scopes. Partial-payment aware. Draft → sent → partial → paid → void. Plus purchase orders.
Track stock items, tools, and movements. Receive, consume, adjust. Full tool registry with communal hand-off system and photo proof.
Voice AI answers live, dials the owner, or sends an SMS text-back — chosen automatically by your config and available credentials.
Claude-powered SMS conversation qualifies the lead in real-time. Extracts service type, urgency, location, and availability. Flags low-confidence for human review.
Ready to book? The AI proposes a slot, creates the booking, sends confirmation, and notifies the owner instantly. Manual /new forms available for every step.
Job state machine: unassigned → scheduled → en_route → on_site → in_progress → complete. Workers use the PWA for check-ins, photos, and tool hand-offs.
Customer-facing approval link for estimates. On approval, auto-generates the invoice. Declined or void states tracked for reporting.
Job complete triggers auto-invoice generation. Inventory movements recorded. Purchase orders managed. Every dollar and part tracked.
Claude-powered conversations with confidence scoring. Off-topic or low-confidence calls get flagged for human hand-off automatically.
Never locked out of a step. Every automated action has a manual UI equivalent — from creating conversations to generating invoices.
Installable progressive web app for field crews. Large-text accessibility, staged photos, and geotagged arrive/depart events.
Reseller layer with custom branding, colors, and SMS-from identity. Platform admin provisions numbers and manages credentials.
Everything external sits behind swappable adapters. Toggle between fake providers (dev/tests) and real ones (production) at runtime.
Auto-sweep closes ghosted conversations. Missed-but-contacted leads surface in reports. Never lose a potential job again.
"We used to lose 20-plus calls a week after hours — straight to a competitor. Now the AI texts every missed caller back in seconds, qualifies them, and the job's on my schedule before I've even seen my phone. Booked work is up 38% in two months."
"I'm a two-truck shop — I can't answer the phone with my hands in a drain. The AI handles the first conversation, gets the address and the problem, and books it. I let my part-time receptionist go and got my evenings back. It pays for itself ten times over."
"The dispatch board and the crew app changed how we run. My electricians check in on site, snap before-and-after photos, and the invoice practically writes itself the second a job's marked complete. No more 'did we ever bill that?' on Friday afternoons."
Join HVAC, plumbing, and electrical businesses already using RingBack to capture every lead, automate every step, and grow without growing your admin overhead.